SILVERFERNZ.COM HELP & CUSTOMER SERVICE
Frequently Asked Customer Service Questions:
Has my order shipped?
When will I receive my order?
Do You ship outside of New Zealand?
Custom duties and taxes information?
RETURNS & EXCHANGES
I need to return an item?
What is your return policy?
How do I change my password/email?
How do I update my address?
OTHER HELPFUL INFORMATION:
If you a new customer, get all the general site information here.
All the details about ordering from Silverfernz.
Ship shape, all the questions about shipping answered.
Information about gift certificates, gift cards and gift wrapping.
VOLUME / CORPORATE PURCHASES
Want to buy bulk or Buying Corporate Gifts? Get a quote.
All about our newsletters and you can sign-up too.
Learn about the team behind Silverfernz.
Your security are very important to us.
Learn more about security here.
All the legal stuff when using our site.
Your privacy is very important to us.
Learn more and read our official policy here.
Need to Contact us?
All our contact details can be found here - Contact us
- Order, product, problems, and general questions: Contact us
- Returns, replacements, or mistakes in shipping fixed here: Visit Returns & Exchanges for more Information
- Send complaints or suggestions here: Contact us
- Press related stuff and high-res image requests for media and such: Contact us
- Volume purchases start here: Get a quote on volume purchases