Customer Service

SILVERFERNZ.COM HELP & CUSTOMER SERVICE

Frequently Asked Customer Service Questions:

ORDER STATUS
Has my order shipped?
When will I receive my order?

INTERNATIONAL ORDERS
Do You ship outside of New Zealand?
Custom duties and taxes information?

RETURNS & EXCHANGES
I need to return an item?
What is your return policy?

MY ACCOUNT
How do I change my password/email?
How do I update my address?

OTHER HELPFUL INFORMATION:

NEW CUSTOMERS
If you a new customer, get all the general site information here.

ORDERING
All the details about ordering from Silverfernz.

SHIPPING
Ship shape, all the questions about shipping answered.

GIFT OPTIONS
Information about gift certificates, gift cards and gift wrapping.

VOLUME / CORPORATE PURCHASES
Want to buy bulk or Buying Corporate Gifts? Get a quote.

NEWSLETTER
All about our newsletters and you can sign-up too.

ABOUT US
Learn about the team behind Silverfernz.

SECURITY
Your security are very important to us.
Learn more about security here.

TERMS OF USE
All the legal stuff when using our site.
View or Terms of Use here.

PRIVACY POLICY
Your privacy is very important to us.
Learn more and read our official policy here.

Need to Contact us?
All our contact details can be found here - Contact us

• Order, product, problems, and general questions: Contact us
• Returns, replacements, or mistakes in shipping fixed here: Visit Returns & Exchanges for more Information
• Send complaints or suggestions here: Contact us
• Press related stuff and high-res image requests for media and such: Contact us
• Volume purchases start here: Get a quote on volume purchases